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SHIPPING & RETURNS

SHIPPING POLICY

At Blissful Aroma, we are committed to ensuring your order reaches you promptly and in perfect condition.

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Processing Time:

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  • Orders are processed within 1-3 business days after payment confirmation.

  • Custom or large orders may require additional time, and we will notify you of any delays.

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Shipping Rates:

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  • Shipping costs are calculated at checkout based on your location and order weight.

  • Free shipping may be available for orders over a specified amount (details on the website).

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Delivery Time:

  • UK orders typically arrive within 3-5 business days after dispatch.

  • International orders may take 7-14 business days, depending on the destination.

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Order Tracking:

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  • Once your order is shipped, you will receive a confirmation email with tracking details.

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Undeliverable Packages:

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  • Please ensure your delivery address is accurate. We are not responsible for delays or lost packages due to incorrect addresses.

  • Undeliverable packages returned to us can be reshipped at the customer’s expense.

If you have questions about your shipment, feel free to contact us at info@blissfularoma.co.uk

RETURN & EXCHANGE POLICY

Your satisfaction is our top priority. If you are unhappy with your purchase, we are here to help.

Returns

  • Products can be returned within 14 days of delivery.

  • Items must be unused, in original condition, and in the original packaging.

  • To initiate a return, email us at info.blissfularoma.co.uk with your order number and reason for return.

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Refunds:

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  • Approved returns will be refunded to your original payment method within 7 business days of receipt.

  • Shipping fees are non-refundable unless the return is due to our error or a defective product.

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Exchanges:

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  • Exchanges are available for defective or damaged items only. Please get in touch with us within 7 days of receipt to arrange an exchange.  Info@blissfularoma.co.uk

  • Replacement products will be shipped after the damaged item is returned.

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Non-Returnable Items:

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  • Custom orders, sale items, and used products are not eligible for return or exchange.

If you have any questions or need further assistance, please contact us at Info@blissfularoma.co.uk. We're here to ensure you have a positive experience with Blissful Aroma.

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